When you choose to purchase equipment from Production Components or one of our principals, you are purchasing our local support as well. Here’s an example…
In an effort to provide the best customer service possible, Scott White recently went to a customer’s site to pull a Weber Screwdriving spindle off of a production line. It seems that while the unit was functioning properly, the customer had an ergonomic concern which can be improved with a small factory modification. Rather than have the customer deal with disconnecting the unit and packaging it up for shipment, Scott took the time to visit the plant and with the help of the customer, removed the spindle and brought it back to the office for proper packaging and shipment off to Weber for the modification. When the spindle is ready, Weber will ship it back to the customer and Scott will again visit for re-installation to the line.
For questions on how we can help you with your concerns or applications, call us at 203 881 3013 or email email@example.com.
Scott with the Weber spindle in question
(standing in front of one of Dukane’s Servo Welders)